Dispatch Software
Transportation App Designs That Drive Efficiency and User Adoption
As a Senior UI/UX Designer, I’ve built enterprise-level transportation software from the ground up, including internal platforms at CRST that transformed how dispatchers, drivers, and operations teams manage freight. Delivering seamless UI/UX design for transportation applications, I specialize in creating intuitive, user-friendly experiences that help logistics teams, drivers, and dispatchers work smarter. From trucking dispatch software to load tracking dashboards and fleet management portals, my designs focus on clarity, efficiency, and real-world usability.
With 15+ years of experience, I’ve led the design of enterprise SaaS platforms, mobile driver apps, and web-based logistics systems used by thousands across the transportation industry. My approach combines data-driven UX research, modern design systems, and responsive layouts to simplify complex workflows — from assigning loads to monitoring driver performance.
Whether you need a driver mobile app UI, a logistics management dashboard, or a custom transportation portal, I deliver designs that reduce friction, improve adoption, and support growth.
Purpose
This scalable internal application supports multiple departments—including Human Resources, Safety, and Sales—while serving as a centralized load-tracking system. It includes an interactive live map of the United States, where users can filter by orders, tractors, trailers, vendors, and balances, each represented with clear, intuitive icons.
Selecting an icon reveals detailed, real-time data that enhances operational visibility and efficiency. I collaborated closely with dispatch teams to map user journeys and design a responsive, role-based dashboard, resulting in streamlined workflows, improved load visibility, and an 18% increase in load assignment speed.
Features
- Dashboard: Show or hide widgets to create personalized daily overviews.
- Driver Profile: Access current load status, personal details, paired drivers, payment settlements, comments, and conversations.
- Documents: Integrated with custom mobile applications, enabling drivers to easily capture and submit receipts, terminal information, and other documents directly to their managers.
- Freight Finder: Driver Managers can bid on available freight for drivers. Once accepted, dispatch sends routing details to drivers through mobile applications I designed.
- Tracking: Monitor freight, orders, drivers, equipment, and live map activity with real-time routing powered by the Google Maps API.
- News Manager: Publish company updates or send polls directly to drivers through mobile apps.
- Order Details with Timeline: View customer information, origin, destination, stop count, equipment type, driver count, temperature deviations, comments, conversations, and attached documents.
Results and Impact
Try to predict possible scenarios of user behavior with your product. In which context will they use it? When and where? What problems may they encounter, and in which cases? Forecast the best and the worst scenarios of the user experience to come in readiness to eliminate and smooth any product infelicity.
By modeling the worst-case scenarios, you can also predefine your brand’s response to critical situations. If the user faces a specific type of issue with your product, you can prepare a solution to it or include a smoothing UI design element at a certain step of a journey. For example, you can display a short user guide on how to solve this problem or a funny illustration or GIF that asks the user about forgiveness and suggests repeating the aimed action later.
Creating scenarios is one of the most helpful UX design practices because it allows you to be a step ahead of the negative user experience and eliminate it or at least, soothe it at its root. It also helps you notice important details about what the user feels and experiences with a final product.
Operational Efficiency
- Streamlined dispatch workflows: Provided through a responsive, role-based dashboard.
- Improved load visibility: Achieved with real-time tracking and filtering options.
- Reduced dispatch errors: Enabled by more accurate and accessible data.
- Enhanced decision-making speed: Contributing to an 18% increase in load assignment efficiency.
Driver Experience and Utilization
- Optimized load assignments: Integrated real-time data for more efficient routing.
- Increased transparency for drivers: Easy access to orders, tractor, and trailer statuses.
- Role-based dashboard: Tailored to driver and dispatch needs, improving efficiency.
- Improved communication: Strengthened connections between dispatch teams and drivers, reducing delays and confusion.
Technology Integration
- Integrated live map functionality: Providing real-time tracking and routing data.
- Seamless data filtering: Filter by orders, tractors, trailers, vendors, and balances for better load management.
- Google Maps API integration: Ensures accurate, real-time routing and location tracking.
- Scalable architecture: Supports multiple departments, ensuring the application grows with the business.
Live Map: Features & Design
The Live Map integrates the Google Maps API to deliver real-time visibility into freight, drivers, and equipment across the U.S. Designed for dispatchers and operations teams, it provides a centralized view of critical logistics activity. This solution played a key role in streamlining dispatch operations and enhancing collaboration across departments, while leveraging the power and reliability of the Google Maps API.
Order & Route Details: Features and Designs
The Order Details view consolidates all essential shipment information into a single, intuitive interface. Designed to support dispatchers, safety teams, and customer service, it provides full visibility into each load from pickup to delivery. This centralized view ensures operational accuracy, enhances communication across departments, and helps teams proactively manage exceptions or delays.
